Purchase and Travel conditions
Buy travel terms
General
1.0.1 We are an intermediary of products from airlines and other suppliers, such as hotel agents, car rental companies etc. These distribute the actual number of seats at different prices, which we present on our website. The prices and number of seats we display are completely outside our control and not something we are responsible for.
1.0.2 When contacting us regarding your booking, only you as the main booker/orderer have the right to make changes to your booking. Please have the order number and/or booking number ready when contacting
1.0.3 Once final payment has reached us and as soon as we have managed your booking, we will send an email with information about your order. We usually manage orders within 48 hours from the time of payment.
1.0.4 We reserve the right for technical problems and price errors that are beyond our control, and reserve the right to contact the customer within 24 hours on weekdays for any changes to the booking made. In cases where money has been debited from a card or bank account, it may take several banking days before the money is back on the account. Note that these are the bank’s rules and not something we can influence.
1.0.5 When booking on weekends and public holidays, we have the right to return on the following working day.
1.0.6 Travel documents are delivered to the email address you provided when booking. In cases where you wish to have the travel documents delivered by post, an administration fee will be charged.
1.0.7 We do not assume responsibility for the texts, information etc. that other parties, e.g. suppliers, booking systems or travel magazines produce.
1.0.8 If an environmental disaster, act of war, strike or other disruptive event occurs at or near your destination, which means that the planned trip cannot be completed, we as an intermediary cannot be held responsible for this.
1.0.9 Swedish laws and regulations otherwise apply
Customer’s responsibility
2.0.1 As a customer, it is your responsibility to read the travel terms before purchasing.
2.0.2 As a customer, it is your responsibility to check that you have received confirmation/travel documents within 48 hours or the following business day. Should you not have received any travel documents, please contact us immediately
2.0.3 As a traveler you are required to check that you have valid travel documents, passports, visas, stopover visas, necessary vaccinations and any other documents required.
2.0.4 As a customer, you are obliged to provide a correct e-mail address and telephone number and to carefully read the information we send you. After ordering and until you return home, you should keep an eye on the e-mail address you entered in the booking, as we usually inform about, for example, time changes via e-mail.
2.0.5 It is very important that you provide a correct email address, as we are not responsible for the consequences of incorrectly provided information or if your personal spam filter or folders reject the emails we send
2.0.6 Before completing your booking and paying, you as a customer are obliged to check that all information such as dates, times, travel route, destination and that all travelers’ names etc. are correct. All first and last names must be written in the order they appear in the passport, and the spelling must be identical.
2.0.7 As a customer, you are obliged to report errors or lack of space so that we can help correct the problem. See also point 10
2.0.8 As a customer, you are obliged to provide important information before booking, which may be decisive for you to be able to complete the journey
Order
3.0.1 The minimum age to book trips on our website is 18 years.
3.0.2 We cannot handle bookings with unaccompanied children/youths under the age of 18.
3.0.3 Your booking is not binding as long as you do not make a payment or choose invoicing.
3.0.4 The order will be automatically canceled if you do not complete your payment or choose invoicing before the time specified when booking.
3.0.5 The right of withdrawal according to the Swedish Distans- och hemförsäljningslagen (2005:59 2 Ch. 3§) does not apply to transport and related services such as accommodation.
Payment Specifically about flights
4.0.1 You must be 18 years of age to pay on our website.
4.0.2 The terms for payment of your specific order appear on the payment page.
4.0.3 If you provide incorrect information, you may also later be charged for incurred costs.
4.0.4 We do not accept responsibility for payments that have not reached us due to technical problems beyond our control.
4.0.5 Your order must be completed before the time specified when booking If a purchase is not completed before this time, your order will be canceled automatically.
4.0.6 We use so-called SSL encryption. This protects all payment data incl. card numbers against unauthorized persons being able to read these.
4.0.7 For information on payment method, see Information on payment
Prices
5.0.1 The prices include taxes and charges, which are known at the time of booking and are included in the order.
5.0.2 Extra costs for e.g. luggage, seating and check-in may be incurred depending on the airline and price category.
5.0.3 Local taxes may apply, such as tourist tax (city tax) or airport fees. These are paid locally on your own.
5.0.4 Suppliers of flights, rental cars and hotels have different pre-purchase requirements for different prices.
5.0.5 As an intermediary, we reserve the right to any price and ticket changes from airlines and/or other suppliers such as hotel agents and car rental companies.
5.0.6 When changing flights, transfer costs may arise, which are not included in the price of the journey.
5.0.7 In case of long transit, accommodation or other compensation is not included.
5.0.8 If you complete a booking at a time when we do not have the opportunity to complete your order with the supplier, we reserve the right to return with a possible price increase or refund. You will be informed of this within 24 hours or the following business day after booking.
Rebooking/change
6.0.1 If the airline, hotel or car rental company allows a rebooking or name change, an administration fee for this change will be incurred in addition to the supplier’s fee.
6.0.2 Changes must be made in good time before departure/return home, but no later than two working days before the completion of the journey.
Cancellation
7.0.1 If you cancel your trip before you have chosen invoicing or paid for your order, no costs will be incurred for this.
7.0.2 If you cancel your trip after you have chosen invoicing or paid for your order, the following applies: If you have not taken out cancellation protection, there will normally be no refund. Except in cases where other conditions appear in connection with the booking. In the event that you have to cancel your trip and have not taken out cancellation protection, we will of course try to help you get as much of the trip price back as possible against an administration fee. If you have taken out cancellation protection, you can cancel your trip according to the applicable rules for cancellation protection.
7.0.3 You cannot cancel a paid trip via the website. This must be done via email. info@industravel.dk
7.0.4 If you do not arrive at the right place on time or choose not to use all or part of the order, no refund is possible.
Passport, visa and vaccinations
8.0.1 As a traveler you are required to have a valid passport, visa, stopover visa, necessary vaccinations and any other documents required.
8.0.2 If children under the age of 18 are to travel with adults other than their parents/guardians, alone, or if the parents/guardians have a different last name than the child, you should note that certain destinations require written consent from the guardians. For further information please contact the supplier or the embassy of the country in question.
8.0.3 We do not assume responsibility for additional costs incurred by the traveler in connection with a visa application being rejected. It is each country’s respective embassy or consulate that takes care of visa matters. Travelers who do not have approved travel documents may be refused boarding or entry.
8.0.4 As a traveler, you yourself are responsible for all costs that arise due to the deficiencies in the above-mentioned formalities.
Deviations or defects in the product / rectification of errors
10.0.1 If everything has not been satisfactory, you must try to solve the problem on the spot. If you do not address the problem immediately, it means that we will not be able to help you correct the error, and then it will be difficult to get compensation when you get home. You report the error on the spot or by contacting the respective supplier. You can usually find contact information on your voucher.
10.0.2 If the problem has not been resolved on the spot and you want to make a complaint, please write a complaint to our email ‘info@industravel.dk’ no later than two months after returning home, unless there are compelling reasons. In cases where you wish to complain about something that has happened in connection with the transport, such as lost luggage, canceled flights or other circumstances beyond our control, this complaint must be addressed directly to the transport company concerned.
10.0.3 If the traveler pays for an upgrade or purchase of other service on the spot without first contacting the supplier, the supplier will not approve a refund of these costs. The transaction is then considered a binding agreement directly between the traveler and the supplier on the spot.
Delivery of flight tickets
11.0.1 The agreement for the flight is signed between you as a customer and the airline. We only act as an intermediary and are thus not a party to the agreement.
11.0.2 The airlines are responsible for the correct execution of the transport. Any deficiencies in and/or complaints about the transport or baggage handling must be addressed directly to the airline.
11.0.3 All stated flight times are provisional, which also applies to the times included with the booking confirmations. It is the responsibility of the booker and the traveler to keep an eye on the rules for transport that each airline provides on their websites.
11.0.4 As a traveler, you are responsible for checking your flight information for both the outward and return journeys by logging in with your booking number and surname at checkmytrip.com correct it to our GDS
11.0.5 The times are local to the country you are traveling to, via and from. You as a customer are obliged to provide the correct e-mail address when booking and to check this in the event that we send information regarding any time changes.
11.0.6 We reserve the right for all possible changes and canceled flights.
11.0.7 The airline has the right to change the booking within 24 hours after the booking has been made. Should there be a change in price, we reserve the right to return with a price increase or, if you prefer, a refund. You will be informed of this within 24 hours or the following business day after booking.
11.0.8 Children’s fares are offered by most airlines for children aged 2 and under 12. Infants are children who (before the journey has ended) have not yet turned 2 years old.
11.0.9 We cannot handle bookings with children/youths traveling alone under the age of 18.
11.0.10 We are not responsible for incorrect information from the airline regarding any stopovers, as well as missed flights due to the travelers not noticing the time change.
11.0.11 If you have chosen to book a journey consisting of two single tickets, this means that if one flight does not take place as planned for any reason, the other flight will not be automatically cancelled/changed.
You are then responsible for rebooking the ticket yourself. You are responsible for any additional expenses.
11.0.12 If you as a traveler have a double booking, the airline can cancel the journeys. This also applies if the bookings are made with different travel agencies or directly with the airline. We are not responsible for cancellations made by the airlines in these cases and are not responsible for any additional costs that may arise.
11.0.13 Transport when changing airports is not included in the ticket price and is paid for on your own, as is accommodation for long transits.
Flight times/time changes
12.0.1 All times are always given in local time for each country. Airlines occasionally change their schedules at short notice. If we receive information from the airline about time changes, we inform the travelers about the change via e-mail.
12.0.2 We are not responsible for airline time changes or canceled flights. If the traveler suffers an injury, claims must be made directly against the airline. A time change does not entitle us to a price reduction, replacement travel, damages or other compensation.
12.0.3 If the airline cancels your flight without offering an alternative flight, we will refund the amount of the canceled ticket.
12.0.4 If, on the other hand, the airline cancels your flight, but offers you to choose between an alternative flight or cancellation, then we follow the airline’s guidelines with regard to cancellation costs. If you choose to cancel, we charge an administration fee.
12.0.5 In cases where your journey has a time change, you will normally be informed of this via e-mail containing the new schedule. It will be sent to the email address you provided when booking. As a traveller, you should therefore frequently check whether you have received e-mails from us. Flight information for your trip must also be checked by logging in with booking number and surname at www.checkmytrip.com. This must also be done before returning home. Correct it to our GDS
12.0.6 If the time change results in a late arrival at the destination, you yourself are responsible for contacting any hotel or car rental company about this. In cases where you have booked a separate connecting journey, we bear no responsibility for any missed connection.
12.0.7 We bear no responsibility for e-mails which for one reason or another do not reach the recipient (e.g. spam filter).
Baggage
13.0.1 For precise information about luggage on your journey, we refer to the airlines’ own rules and regulations, which can be read on the respective airline’s website.
13.0.2 In case of cancellation, the airline does not refund the cost of your booked baggage.
Seating in airplanes
14.0.1 For precise information about seats on your journey, we refer to the airlines’ own rules and regulations, which can be read on the respective airline’s website.
14.0.2 In case of cancellation, the cost of your booked seat will not be refunded.
14.0.3 The airline reserves the right to change your seat.
Mediation of hotels
15.0.1 When booking a hotel, you are responsible for printing and bringing the voucher with you. A voucher is your proof of booking and payment and must be handed to the hotel on arrival.
15.0.2 If you expect to arrive late at the hotel, it is your responsibility to inform the hotel of this. The hotel has the right to cancel your booking if late arrival is not notified in advance.
15.0.3 Wishes at the hotels can never be guaranteed, but are just wishes.
15.0.4 Hotels are not refundable, except for those hotels presented with “Free cancellation” or similar in the booking stream.
15.0.5 If everything has not been satisfactory, you must try to solve the problem on the spot. If you do not report the problem immediately, it means that we will not be able to help you correct the error, and then it will be difficult to get compensation when you get home. You report the error on the spot or by contacting the respective supplier. You can usually find contact information on your voucher.
Mediation of transfer
16.0.1 You yourself are responsible for reading the terms that apply to your particular transfer. These vary depending on destination and mode of travel. The terms and conditions can be seen on your voucher.
16.0.2 When booking a transfer, you are responsible for printing and bringing the voucher with you. A voucher is your proof of booking and payment and must be handed over to the carrier.
16.0.3 We reserve the right to return 24 hours after booking or the following business day if your transfer could not be confirmed. A full refund for the transfer applies in these cases.
Mediation of rental cars
17.0.1 You are responsible for reading the product information that applies to your booking. Terms vary depending on destination.
17.0.2 When booking a rental car, you are responsible for printing and bringing the voucher with you. A voucher is your proof of booking and payment and must be presented upon collection.
17.0.3 When you collect the car, you must present a credit card in the driver’s name and the car rental company will reserve an amount as a deposit.
17.0.4 If the rental car is on request, we will get back to you as soon as possible after ordering.
17.0.5 Requests for options such as snow chains, child seats or other things are paid for on the spot and can never be guaranteed.
17.0.6 In the event of ambiguities during collection, you must try to resolve the problem on the spot. If you do not report the problem immediately, it means that we will not be able to help you correct the error, and then it will be difficult to get compensation when you get home. You report the error to the car hire company or by contacting the number specified on the voucher.