Purchase travel terms
1. In general
1.0.1 We are an intermediary of products from airlines and other suppliers, such as hotel agents, car rental companies, etc. These distribute the actual number of seats at different prices that we present on our website. The prices and the number of seats we show are completely out of our control and not something we are responsible for.
1.0.2 By contacting us regarding your booking, only you as the main booking / orderer are entitled to make changes to your booking. Please have order number and / or booking number ready on contact
1.0.3 When the final payment has reached us and as soon as we have managed your booking, we will send an email with information about your order. We usually manage orders within 48 hours from the time of payment.
1.0.4 We reserve the right to technical problems and price errors beyond our control and reserve the right to contact the customer within 24 hours of any change of booking. In cases where money has been debited card or bank account, it may take several banking days before the money is in the account again. Note that these are bank rules and not something we can influence.
1.0.5 When booking on weekends and holidays, we have the right to return the following weekday.
1.0.6 Travel documents will be delivered to the email address you provided at the time of booking. In the event you wish to have the travel documents delivered by mail, an administration fee will be charged.
1.0.7 We do not assume responsibility for the texts, information, etc. that other parties, such as suppliers, booking systems or travel magazines, produce.
1.0.8 If, at or near your destination, an environmental disaster, act of war, strike or other major incident occurs that prevents the planned journey from being completed, we as intermediary cannot be held responsible for this.
1.0.9 Other Swedish laws and regulations apply
2. Customer Responsibility
2.0.1 As a customer, it is your responsibility to read the travel conditions before purchasing.
2.0.2 As a customer, it is your responsibility to verify that you have received confirmation / travel documents within 48 hours or the following business day. If you have not received any travel documents, please contact us immediately.
2.0.3 As a traveller, you are required to verify that you have valid travel documents, passports, visas, stopover visas, necessary vaccinations and any other required documents.
2.0.4 You as a customer are obliged to provide the correct e-mail address and telephone number and to carefully read the information we send to you. After booking and on returning home, you should keep an eye on the email address you provided in the booking, as we usually inform about, for example, time changes via email.
2.0.5 It is very important that you enter a correct e-mail address, as we are not responsible for the consequences of incorrect information or if your personal spam filter or directories sort out the e-mails we send.
2.0.6 Before completing your booking and paying, you as a customer are obliged to check that all information such as dates, times, itinerary, destination and that all travellers' names etc. are correct. All first names and surnames must be written in the order they are in the passport and the spelling must be identical.
2.0.7 As a customer, you are required to file errors or deficiencies in order for us to help correct the problem. See also paragraph 10
2.0.8 As a customer, you are required to provide important information before booking, which may be essential for you to complete the journey.
3.0.1 Minimum age to book travel on our website is 18 years.
3.0.2 We cannot handle bookings with solo children / adolescents under the age of 18.
3.0.3 Your booking is not binding as long as you do not make a payment or choose invoicing.
3.0.4 The order will be automatically cancelled if you do not complete your payment or choose invoicing within the time specified on booking.
3.0.5 The right of withdrawal according to the Swedish Distans- och hemförsalgningslagen (2005: 59 2 Chapter 3) does not apply to transport and related services such as accommodation.
4. Payment Specific about aircraft
4.0.1 You must be 18 to pay on our website.
4.0.2 The payment page states the terms for payment of your specific order.
4.0.3 If you provide incorrect information, you may also be required to incur costs later.
4.0.4 We do not take responsibility for payments that have not occurred to us due to technical problems beyond our control.
4.0.5 Your order must be completed before the time stated when booking If a purchase is not completed before this time, your order will be automatically cancelled.
4.0.6 We use so-called SSL encryption. This protects all payment data incl. card numbers against unauthorised persons being able to read these.
4.0.7 For payment information, see Payment Information
5.0.1 Prices include taxes and fees, which are known at the time of booking and are included in the booking.
5.0.2 Extra costs for eg luggage, seating and check-in can accrue depending on the airline's cabin and price category.
5.0.3 Local taxes may apply, such as city tax or airport charges. These are paid locally on their own.
5.0.4 Suppliers of aircraft, rental cars and hotels have different purchase requirements at different prices.
5.0.5 As an intermediary, we make reservations for any price and ticket changes from airlines and / or other suppliers such as hotel agents and car rental companies.
5.0.6 In the event of a change of flight, transfer costs may be incurred which are not included in the price of the trip.
5.0.7 For long transit, accommodation or other compensation is not included.
5.0.8 If you make a booking at a time when we are unable to place your order with the supplier, we reserve the right to return with any price increase or refund. You will be informed of this within 24 hours or the following business day after booking.
7.0.1 If you cancel your trip before you have chosen invoicing or paid your booking, there is no charge for this.
7.0.2 If you cancel your trip after you have chosen invoicing or paid your booking, the following applies:
If you have not taken out a cancellation protection, there is usually no refund. Except in cases where other terms appear in connection with the booking. In the event that you may cancel your trip and have not taken out cancellation protection, we will of course try to help you get as much as possible of the travel price for an administration fee. If you have taken out a cancellation protection, you can cancel your trip according to the current cancellation protection rules.
7.0.3 You cannot cancel a paid trip through the Website. This must be done via email. firstname.lastname@example.org
7.0.4 If you do not arrive in time at the right place or choose not to use all or part of the order, no refund is possible.
8. Passports, visas and vaccinations
8.0.1 As a traveller you are required to have a valid passport, visa, stopover visa, necessary vaccinations and any other documents required.
8.0.2 If children under the age of 18 are to travel with adults other than their parents / guardians alone, or if parents / guardians have a surname other than the child, you should note that certain destinations require written consent from the guardians. For further information, please contact the supplier or embassy of the country in question.
8.0.3 We do not assume the responsibility for additional costs incurred by the traveller in the event of a visa application being rejected. Each country's respective embassy or consulate takes care of visa holders. Travellers who do not have approved travel documents may be denied boarding or entry.
8.0.4 As a traveller you are responsible for all costs incurred as a result of the deficiencies in the above formalities.
9. Travel Insurance
9.0.1 We recommend that all shrimp abroad have some type of travel insurance to protect against unforeseen incidents.
10. Deviations or deficiencies in the product / error correction
10.0.1 If not everything has been satisfactory, try to solve the problem on the spot. If you do not address the problem immediately, it means that we will not be able to help you correct the mistake, and then it is difficult to get compensation when you get home. You report the error on the spot or by contacting the respective supplier. Contact information is usually found on your voucher.
10.0.2 If the problem has not been resolved on the spot and you want to make a complaint, please file a complaint to our email 'email@example.com' within two months of returning, unless there are compelling reasons. In cases where you wish to complain about something that has happened in connection with the transport, such as lost luggage, cancelled flights or other circumstances beyond our control, this complaint must be addressed directly to the transport company concerned.
10.0.3 If the traveller pays for an upgrade or purchase of another service on his own without first contacting the supplier, the supplier will not authorise reimbursement of these costs. The transaction is then regarded as a binding agreement directly between the traveller and the supplier on site.
11. Dissemination of airline tickets
11.0.1 The agreement for the flight is signed between you as a customer and the airline. We only act as an intermediary and are therefore not a party to the agreement.
11.0.2 The airlines are responsible for the proper execution of the transport. Any defects in and / or complaints about transport or baggage handling must be addressed directly to the airline.
11.0.3 All flight times stated are provisional, as are the times provided with the booking confirmations. It is the responsibility of the customer and the traveler to keep track of the rules of transport provided by each airline on their websites.
11.0.4 As a traveller, you are responsible for checking your flight information for both outbound and return flights by logging in with the booking number and surname at checkmytrip.com correct it to our GDS
11.0.5 Times are local in the country you are travelling to, via and from. You, as a customer, are obliged to provide the correct e-mail address upon booking and to check this in the event that we send information regarding any time changes.
11.0.6 We reserve all changes and cancellations cancelled.
11.0.7 The airline has the right to change the booking within 24 hours of the booking being made. Should a price change occur, we reserve the right to return with a price increase or, if you prefer, a refund. You will be informed of this within 24 hours or the following business day after booking.
11.0.8 Child fares are offered at most airlines for children who are 2 years old and not yet 12 years old. Infants are considered to be infants who have not yet reached the age of 2 (before the end of the journey).
11.0.9 We cannot handle bookings with solo children / adolescents under the age of 18.
11.0.10 We are not responsible for erroneous information from the airline regarding any stopovers as well as missed flights due to travellers not noticing time change.
11.0.11 If you have chosen to book a trip consisting of two single tickets, it means that if for one reason or another the flight is not completed as planned, then the other flight will not be cancelled / changed automatically.
You then have the responsibility to re-book the ticket. You are responsible for any additional expenses.
11.0.12 If you as a traveller have a double booking, the airline can cancel the travel. This also applies if the bookings are made at various travel agencies or directly with the airline. We do not bear the responsibility for cancellations made by the airlines in these cases, and do not bear any additional costs that may arise.
11.0.13 Airport shuttle transfers are not included in the fare and are paid for on their own, as is overnight accommodation for long transit.
12. Flight Times / Time Changes
12.0.1 All times are always specified in local time for each country. Airlines sometimes change their schedules at short notice. If we get information from the airline about time changes, we inform travellers about the change via email.
12.0.2 We are not responsible for the airlines' time changes or cancelled flights. If the passenger is hit by an injury, claims must be made directly to the airline. A change of time does not justify any deduction, compensation, damages or other compensation from us.
12.0.3 If the airline cancels your flight without offering alternative flights, we will refund the amount of the cancelled ticket.
12.0.4 If, on the other hand, the airline cancels your flight but offers you the choice of alternative flight or cancellation, we will follow the airline's guidelines with regard to cancellation costs. If you choose to cancel, we will charge a management fee.
12.0.5 In the event that your trip is subject to a change of time, you will usually be informed of this by e-mail containing the new schedule. It will be sent to the email address you provided at the time of booking. As a traveller, you should therefore frequently check if you have received e-mail from us. Flight information for your trip must also be checked by logging in with the booking number and surname at www.checkmytrip.com. This must also be done before returning home. Correct it to our GDS.
12.0.6 If the time change results in a late arrival at the destination, you are responsible for contacting any hotel or car rental company accordingly. In the event that you have booked a separate connection trip, we bear no responsibility for any missed connection.
12.0.7 We bear no responsibility for e-mails which for some reason do not reach the recipient (e.g spam filter).
13.0.1 For accurate information on baggage on your journey, we refer to the airlines' own rules and regulations which can be read on the respective airline's website.
13.0.2 In the event of cancellation, the airline will not reimburse the cost of your booked baggage.
14. Air plane seating
14.0.1 For accurate information on seating on your trip, we refer to the airlines' own rules and regulations which can be read on the respective airline's website.
14.0.2 If cancelled, the cost of your booked seat will not be refunded.
14.0.3 The airline reserves the right to change your seating position.
15. Dissemination of hotels
15.0.1 When booking a hotel you are responsible for printing and carrying vouchers. A voucher is your proof of booking and payment and must be delivered to the hotel upon arrival.
15.0.2 If you expect to arrive late to the hotel, you are responsible for informing the hotel. The hotel has the right to cancel your booking if late arrival is not announced in advance.
15.0.3 The wishes of the hotels can never be guaranteed, but are precisely the wishes.
15.0.4 Hotels are non-refundable, except for the hotels presented with “Free Cancellation” or similar in the booking flow.
15.0.5 If all has not been satisfactory, try to solve the problem on the spot. If you do not immediately address the problem, it means that we will not be able to help you correct the error, and then it will be difficult to get compensation when you get home. You report the error on the spot or by contacting the respective supplier. Contact information is usually found on your voucher.
16. Transfer of transfer
16.0.1 You are responsible for reading the terms and conditions that apply to your particular transfer. These vary depending on destination and mode of travel. The terms can be seen on your voucher.
16.0.2 When booking a transfer, you are responsible for printing and carrying vouchers. A voucher is your proof of booking and payment and must be delivered to the carrier.
16.0.3 We reserve the right to return 24 hours after booking or the following business day if your transfer could not be confirmed. Full refund for the transfer applies in these cases.
17. Rental of rental cars
17.0.1 You are responsible for reading the product information that applies to your booking. Terms vary depending on destination.
17.0.2 When booking a rental car, you are responsible for printing and carrying vouchers. A voucher is your proof of booking and payment and must be presented at pickup.
17.0.3 When picking up the car, you must present a credit card in the driver's name and the car rental company will reserve an amount as security deposit.
17.0.4 If the rental car is on request, we will return to you as soon as you order.
17.0.5 Requests for options such as snow chains, child seats or other payable on site and can never be guaranteed.
17.0.6 In case of any fuzziness at pickup, try to solve the problem on the spot. If you do not immediately address the problem, it means that we will not be able to help you correct the error, and then it will be difficult to get compensation when you get home. You report the error to the car rental company or by contacting the number provided on the voucher.